Refund Policy

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

Our business is a Click and Collect from our Pharmacy as long as the product packaging is in full saleable condition and returned within 14 days of purchase the money will be refunded in full.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.

Items ordered specially for you can only be returned within a day of collection as we have limited time to return the same.

Refund Exclusions

Unfortunately, you cannot return prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.